The world is changing, and plumbing as an industry has not been spared. New ways of doing business, new solutions, as well as new demand, has transformed how plumbers do their work. Customer relationship, plumber management platform, and payment software, those are just some of the software solutions that plumbing businesses nowadays employ. On the hardware side, there are smart pipes, state-of-the-art off-grid toilets, or tankless heaters, that are changing people’s perception of what a toilet should look like.

At the end of the day, it will still come down to how skilled the plumber is, but new technologies are definitely making a difference in the industry. Let’s take a look at how technology helps plumbers grow their business.


Your average office is going paperless. Fewer and fewer things are being done on paper, and are instead handled with software. Increasingly, it’s handled with cloud-based software, where business owners, plumbers, and other staff, have access to a single system, from their smartphones, tablets, or laptops. It makes the entire workflow process, from the moment a customer rings the company, to the moment the work has been done, quick and seamless.

Plumbers can generate invoices, and get paid, on the spot, speeding up the payment process. Every customer has their data profile within the company, making repeat customers, and service history, easy to bring up and spot.


Plumbing hardware has changed significantly, as well, including cheaper products, new and sustainable solutions, as well as state-of-the-art, smart technologies, which are driving new demand. No longer are plumbers needed to haul heavy copper pipes – PVC ones are now the dominant solution, and they are cheaper and require less time and effort to haul, install, or replace.

Sustainable solutions are growing more popular by the minute, significantly driving up demand. Things like tankless water heaters, solar-powered water heaters, shower heads that save water, or toilets with low flow, those are just some of the things plumbers can offer as new goods and services, to help them grow their business.

And finally, new (and a few old) smart technologies are popping up, as well. Those include touchless technology, whose popularity surged after Covid-19. Things like touchless faucets, soap dispensers that work on movement sensors rather than physical touches or pushes, or automatic cistern systems. 

We should also not forget things like smart leak sensors and technologies that help plumbers detect the source of leaks faster. These days, smart pipes, as well as smart appliances, can let the homeowner know when there’s a leak in the house, and drain inspection cameras can help the plumbers identify the exact place of the leak, without heavily invasive maneuvres that require tearing down walls. 

Closing comments

Today’s plumbers work in challenging times that require knowledge beyond installing pipes and fixing leaks. They need to be acquainted with modern software solutions, such as customer relationship management platforms, plumber management software, or payment software. They also need to know how new technologies operate, including solar-powered water heaters, smart leak sensors, or drain inspection cameras. 

However, those that master the knowledge of contemporary plumbing technology stand to gain a lot – they will be able to grow their business, get repeat, happy customers. At the same time, they’ll cut down on expenses and simplify their operations.